It has been exactly three weeks since we arrived on the East Coast. Today was our last day of lecture. The morning was spent learning about business computing and even putting together a payoff matrix, which is just as complicated as it sounds, but easy to do once you know all the steps. After all we have done in class, I feel so accomplished! We have done so much with Excel, Word and PowerPoint that I cannot wait to come back home and teach everyone what I have learned.
In the afternoon, we had a very interesting lecture as we learned about “hospitality on steroids” or the casino industry where it is all about the money.
We learned about the Cherokee casino is a very unusual property. It has an average occupancy of 98%, does not sell alcohol, and has an average daily rate of $6 per room because it gives away most of its rooms for free. However, the Cherokee averages about $565 per room, through foods sales and gambling.
For learning purposes, we tried an experiment in class. Reneta called the Cherokee requesting a room for this Saturday night. She anticipated a declined offer because the Cherokee saves most of its available rooms for its high spending reward member gamblers, and just like expected, they said they were sold out, and offered her a room at a neighboring hotel. We called again, just to check and sure enough, the same thing happened again. The is the real life learning that I find to be incredibly entertaining and engaging. It is one thing to read about common hotel practices, but it is another to watch it play out and analyze it afterwards.
After class and a class picture, my group decided to stay in the computer lab and work on our project. We worked for about 2 hours and then I headed back to Appel for dinner where I met up with Alex, Andrew G. and Chris. Unfortunately, my time was limited and I had to rush back to the computer lab so that my group could begin working on our project a little bit before office hours. We were very productive today, as always, and we finished a lot but there is still much to do.
Tomorrow, we have five hours of office hours in the morning and two additional hours in the evening. It’s going to be a busy day!